Terms of Use
This Policy was last updated on October 28, 2024
What information do we collect and how do we use it?
- Information You ProvideWhen you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.
We collect this information at various places on our Services, such as when you check out with your online order or make a purchase in one of our stores; engage with our mobile applications; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.
We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient’s contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf (so please only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you). - Information Your Devices Provide AutomaticallyWhen you interact with our Services, we obtain certain information by automated means, including the following:
- Location InformationWe may obtain information about your location when you access or use our Services: for example, via your browser information and other similar device or browser attributes (like IP address), our store locator page, or our mobile applications. For more details, please see What choices do you have over how your information is used? below.
- Navigational InformationWhen you access our Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
- Device InformationWe also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
- Cookies, Clear Gifs and Similar TechnologiesTo better understand how you interact with our Services, we may collect information using cookies, clear-gifs (also known as web beacons, pixels or web bugs) and similar technologies.
A cookie is a small amount of data that’s stored by your browser on your device. It’s used to do things like see how you navigate our Services, what you click on, remember you and your online purchases when you return, and recognize you and honor a special deal for you, when you redeem one of our offers from a third party’s site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed; and recognize you and honor a special deal for you, when you navigate from a third party’s site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.
In addition to cookies and clear gifs, we may also use device identifiers, web storage, and other technologies to collect information about your interactions with our content and Services.
These technologies, illustrated above, may be used to help us see which of our interactive experiences online users like most. Cookies, clear gifs, and similar technologies also allow us to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). We associate this information to deliver products and services to you; improve our business; transact business; and market our products and services on this and other online services, and through a variety of media like email, mobile advertising, and direct mail.
For information about your options with respect to cookies, see What choices do you have over how your information is used? below.
- Information Derived Through or Provided by OthersAffiliated entities, sister brands, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you. We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.
- How We Use the Information We ObtainWe use the personal information we obtain through the Services to:
- deliver our Services
- process your orders; including to send you an e-receipt in store, where available and upon request;
- facilitate payment and transactions;
- create and manage your online account;
- personalize your online experience with content and offers that are tailored to your interests;
- provide customer service and respond to your inquiries and requests;
- include you in surveys and contests;
- enable you to post your content, such as comments, images or videos;
- facilitate networks of online social activity centered around our products and services;
- improve our Services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services;
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment;
- Protect us and you from fraud, security threats, emergencies, and other illegal or harmful activity
- Comply with legal and regulatory requirements, as well as monitor compliance of internal policies
- market our products and services that may be of interest to you; and
- create aggregated, pseudonymized or anonymized information for statistical purposes.
- Third Party Analytics and Personalization ServicesWe may use third-party analytics and personalization services to analyze site metrics and performance, analyze our visitors‘ preferences, and serve personalized content to you through the use some or all of the technologies described above, such as cookies and clear gifs.
- Radio Frequency Identification (RFID) Technology NoticeWe place RFID tags on our online and in-store merchandise to maintain inventory, ensure adequate product availability, and for fraud monitoring and prevention. The RFID tags contain product and inventory information, and do not otherwise store your personal information. We do not link the RFID information with your account, address or payment details or other personal information.
RFID tags are identified to enable you to remove them after purchase.
How is technology used to serve our advertisements on other online services and what choices do you have?
On our Services, we and third parties may collect information about your online activities to provide you with advertising about products and services tailored to your interests.
We contract with third-party advertising companies, which may collect information about your use and interactions with the Services, over time and across third-party websites and online services, for use in delivering online display and banner advertising to you on other websites and online services tailored to your inferred preferences and interests. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests
You can specify your preferences over the use of these technologies on our website by opening Cookie Preferences to view or change your preferences (to address future cookie placement).
You may also specify your preferences for companies participating in a centralized registry. Your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers like us and other businesses.
The “Do Not Track” or DNT header refers to a proposal for how individuals might broadcast their preferences for being tracked online. As the DNT standard was never finalized or widely adopted our Services do not respond to it.
How do our Services interact with third-party services and content?
We link to third-party sites and services, or otherwise display third-party content through our Services, for your convenience and information. These third-party sites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party sites and services are not owned or controlled by us, we are not responsible for these third parties’ information practices.
What rights do you have over your personal information?
Depending on your state or country of residence, you may have certain rights regarding your personal information. If you are a resident of a state or country with these privacy rights and you use the Services or interact with us in an individual or household capacity (and not in a commercial or employment context), we will provide you with your privacy rights where required by law, as described in the bullet points below. We do not discriminate against individuals who exercise any of their rights described in the Policy. Please note if you are a resident of California, Canada, or the EEA, additional information about your privacy rights can be found in the respective Supplemental Privacy Notices below.
- Appeals: We will make every reasonable effort to fulfill Your Privacy Rights request. However, if we are unable to fulfill your request, whether because we cannot verify you or if you believe we did not adequately respond to your request, we will provide you instructions to appeal and, where required by applicable law, the reasons for any refusal. If you are submitting your appeal by email, please explain your concerns and provide us your reference number so we may properly review your privacy rights request history. We may also have a person from our Privacy Team reach out to you with additional questions or to address your specific concerns.
We may require certain personal data for the purpose of verifying the identity of the individual making the request.
How do we protect personal information?
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do so, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
Where is personal information stored and processed?
Our employees involved in data processing and our servers are based in Columbus, Ohio, US, and other locations throughout the United States. We work with affiliated and unaffiliated service providers in the United States, the United Kingdom, India, China, and other jurisdictions around the world. We and our service providers may disclose your personal data if we are required or permitted by applicable law or legal process, which may include lawful access by foreign courts, law enforcement or other government authorities in the jurisdictions in which we or our service providers operate.
How will we communicate updates to our Policy?
This Policy may be updated periodically to reflect changes in our personal information practices. Changes to the Policy will be posted on this page. For significant changes, we will notify you by posting a prominent notice on our Services indicating at the top of the Policy when it was most recently updated.
Accessibility
If you are visually impaired, you may access this notice by visiting our website and accessing your Privacy Rights through your browser’s audio reader.
s on our Services for cross-context behavioral advertising purposes. This kind of sharing may be considered a “sale” under the CCPA/CPRA when the personal information is exchanged for non-monetary consideration. You have the right to opt out of these types of disclosures of your information. We do not have actual knowledge that we sell or share personal information of consumers under the age of 16. We do not sell or share sensitive personal information.
In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Policy, we may have disclosed personal information about you to the following additional categories of third parties: governmental entities and third parties in connection with corporate transactions (e.g., mergers, acquisitions, joint venture, reorganization, divestitures, dissolution or liquidation).
Collection and Use of Sensitive Personal Information
We collect a subset of personal information that is deemed “sensitive personal information” under California law. The following describes the categories of sensitive personal information we collect and our purposes for collecting it. We do not sell or share for cross-context behavioral advertising sensitive personal information that we collected. We collect driver’s license, state identification card or social security number when processing a Victoria’s Secret credit card application or to issue a temporary card for cardholders at stores at point of sale. We collect debit or credit card number to process order and facilitate payment and transactions. We collect precise geolocation, by consent, in our mobile apps to provide nearest store location information, and promotional offers (e.g. new product alerts, store event alerts).
Retention of Personal Information
We will retain your personal information for the time period reasonably necessary to achieve the purposes described in the Privacy Policy and this California Supplement, or any other notice provided at the time of data collection, taking into account applicable statutes of limitation and records retention requirements under applicable law, as well as our records retention requirements and policies.
Verifying Requests
To help protect your privacy and maintain security, we take steps to verify your identity before granting access to information or complying with a request. These steps include first verifying the email address you submit with your request. You will receive an email from us with instructions on completing this step. You will then be contacted to provide additional verification information, which may include your phone number, billing or shipping address, order history, a copy of a utility bill, emails showing order/shipping confirmation, and/or a signed declaration under penalty of perjury that you are the individual whose personal information is the subject of the request. If you designate an authorized agent to make a request on your behalf, we may require you to provide the authorized agent written permission to do so and we may require you to verify your identity directly with us (as described above).
To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
Financial Incentive Notice: We sometimes offer exclusive price discounts, rewards, offers, deals, coupons, services and other perks for (1) customers who enjoy our loyalty and rewards programs; (2) recipients of our mailing lists who were presented with a financial incentive to sign up; (3) app subscribers who were presented with a financial incentive to download the app; and (4) applicants or registrants who were presented with a financial incentive for their application or registration (collectively “programs”). Through these program offerings, consumers may provide us with some personal information (e.g., name, postal address, email address, phone number, undergraduate school, birthday, and other similar forms of personal information) when they opt-in to our programs. There is no obligation to opt in and consumers may opt out. The details of each program are contained in the program offering. We offer these programs to, among other things, enhance our relationship with customers. The value to our business, in the aggregate, of customers’ personal information depends on specific facts, such as whether and to what extent they take advantage of any offerings. We do not calculate the value of the customers’ information for our accounting statements. To the extent we would, however, such valuation could be directly or reasonably related to the cost associated of acquiring or developing such information.
Supplemental Privacy & Cookie Notice for Visitors from the European Economic Area
If you are accessing our Services from a member state of the European Economic Area („EEA“), this Supplemental Privacy Notice applies to you in addition to our Privacy Policy. This Supplemental Privacy Notice does not otherwise apply to visitors who are accessing our Services from outside the EEA.
Cookies. We use the following web cookies and other information technologies to provide features on our web and mobile sites to users in the EEA, including cookies that deliver basic visitor experiences, fuller website experiences such as interactivity with third-party content, and our interest-based advertising on other websites.
The following types of cookies (and cookie technology) are used on this website. Cookies that are strictly necessary are set as soon as the user visits the website. Cookies that are not strictly necessary are only set if the web or mobile user gives consent to the use of those cookies.
When we process your personal data for any of the purposes described above, we rely on the following legal bases:
- When we process personal data to (i) deliver our services, (ii) process your online orders, and (iii) facilitate payments and transactions, we do so because it is necessary to perform a contract with you.
- When we process personal data to (i) create and manage your online account, (ii) personalize your online experience with content and offers tailored to your interests, (iii) provide customer services and respond to your queries and requests, (iv) enable you to post content such as comments, images or videos, (v) improve our Services, (vi) create aggregated, pseudonymized or anonymized information for statistical purposes, (vii) facilitate networks of online social activity centered around our products and services, and (viii) enable you to interact with third party content providers, we do so because we have a legitimate interest that is not overridden by your fundamental rights and freedoms. We have a legitimate interest in providing and improving our services, providing products and services to our customers that is likely to be of interest, and ensuring a high level of customer service.
- When we process personal data to (i) include you in surveys and contests or (ii) send electronic communications about our products and services to you, we do so where you have given us consent, if required by applicable law, or where consent is not required and we have a legitimate interest in marketing our products and services to you that is not overridden by your fundamental rights and freedoms.
We rely on your consent with respect to processing of personal data in connection with the use of non-necessary cookies, and when we process personal data to send you direct marketing emails. We also rely on the legitimate interest’s legal basis in relation to processing of personal data that is necessary to comply with applicable laws in the US, because we have a legitimate interest in complying with laws to which we are subject. When we collect and process sensitive personal data for the purposes described above, we do so when required by law or otherwise with your explicit consent.
We share your personal data with our affiliates, as well as employees of our company and our affiliates, when necessary for any of the purposes described above. If you place an order your personal data will be shared with Global-e as necessary to complete the order. We also share personal data with affiliated and non-affiliated service providers that perform services on our behalf, such as payment service providers, analytics providers, hosting providers, and providing customer service (including chat features). In accordance with applicable law, we have entered into legally binding agreements requiring our service providers to use or disclose personal data only as necessary to perform services on our behalf or to comply with legal obligations.
When you access our Services, your personal data is processed in the United States of America and India, countries that do not provide the same level of legal protection for personal data as the EEA. We comply with applicable legal requirements providing adequate protection for the transfer of personal data to recipients outside the EEA, including to India. We only transfer your personal data to such countries if (i) the country to which the personal data has been transferred has been granted a European Commission adequacy decision, or (ii) we have put in place appropriate safeguards in respect of the transfer, such as the EU Standard Contractual Clauses. You may request a copy of the safeguards that we have put in place in respect of transfers of personal data by contacting us as described below.
We will process and keep your personal data for as long as is necessary for the purposes set out in this Policy, for our legitimate business needs, and for compliance with the law.
Information about our Privacy Governance Policies and Practices
We are committed to protecting personal information and have implemented a comprehensive set of policies and practices that govern our treatment of personal information. These policies and procedures include, among other things, the following:
- We have implemented policies and procedures to protect personal information in our custody and control from unauthorized access, use or disclosure.
- We have implemented processes to respond to data subject requests and complaints in a timely and effective manner.
- We have implemented a framework for the retention and destruction of personal information addressing compliance with legal obligations, and to securely destroy personal information once no longer required.
- We have designated a Privacy Officer who is responsible for overseeing the company’s compliance with privacy legislation.
- We have policies and trainings that define the roles and responsibilities for our employees with respect to the treatment of personal information.
- We provide our employees with regular privacy training and awareness.
